This repair warranty policy (“Policy”) sets out the process for making a warranty claim with REELENTLESS INNOVATIONS PRIVATE LIMITED (“Company”). The scope of coverage, warranty periods, inclusions, exclusions, and repair-wise conditions are governed by the Company’s repair warranty matrix / warranty reference sheet (the “Warranty Matrix”) and the invoice/job sheet issued for the relevant Repair. 

This warranty is a limited warranty on certain repairs and parts as notified at the time of the Order and shall be read in conjunction with the terms and conditions available at https://www.withinstafix.com/terms-and-conditions (“Terms”).  This warranty is in addition to rights under applicable law, and nothing in this Policy limits statutory rights that cannot be excluded under applicable consumer laws. 

1. Overview

   1. The Company provides a limited warranty on certain repairs and parts (the “Warranty”) as per the applicable warranty policy notified to the User at the time of the Order, including the Warranty Matrix available here. 

   2. This Policy primarily describes how to raise a warranty claim and what to expect during inspection and resolution. For the avoidance of doubt, the Warranty Matrix sets out (among other things) warranty durations and repair-wise conditions, universal exclusions, and universal inclusions. 

   3. The Company may perform repairs at the User’s location and, where required, may arrange workshop diagnosis/repair with logistics as applicable. 

2. Definitions 

   1. “Device” shall have the same meaning as ascribed to the term under the Terms. 

   2. “Repair” or “Services” shall have the same meaning as ascribed to the term ‘Services’ under the Terms. 

   3. “Part” means any component fitted/replaced during the Repair (where applicable). 

   4. “Warranty Period” means the period specified for the relevant Repair/Part in the Warranty Matrix and/or the User’s invoice/job sheet (as applicable). 

   5. “Proof of Service” means the original invoice/job sheet/receipt (and any warranty card where provided) for the relevant Repair. 

3. What This Warranty Covers

   1. Coverage is governed by the Warranty Matrix and the User’s Proof of Service. This Policy does not expand coverage beyond what is stated therein. 

   2. Subject to the Warranty Matrix and this Policy, the Warranty generally applies to functional failure of the specific part fitted during the applicable Warranty Period. 

   3. The Warranty Matrix notes certain universal inclusions that apply to completed repairs (for example, device cleaning, photographic record, warranty card/receipt; and certain logistics for workshop cases). 

4. What This Warranty Does Not Cover 

   1. The exclusions and void conditions in the Warranty Matrix shall apply. 

   2. Without limiting the above, and consistent with the Terms, the Warranty does not cover and/or shall be void where: (a) the Device suffers subsequent physical or liquid damage after completion of the Services; (b) the Device is opened, serviced, or modified by any person other than the Company or its authorised service partners during the Warranty Period; (c) the User has misused the Device, used counterfeit parts, or failed to follow manufacturer or Company instructions; and (d) the issue is attributable to software-related faults (including OS updates/app issues/settings), normal wear and tear, or other exclusions listed in the Warranty Matrix. 

5. How to Make a Warranty Claim 

   1. Check your Proof of Service and the applicable Warranty Period under the Warranty Matrix for the relevant Repair/Part. 

   2. You must contact the Company within the applicable Warranty Period and promptly upon noticing the defect. 

   3. Provide: (a) Proof of Service (invoice/job sheet/receipt); (b) device identifier (IMEI/serial number); (c) brief description of the issue and supporting photos/videos (where possible); and your registered name and mobile number. 

   4. Do not attempt repairs through any third party before the Company inspects the Device. The Warranty Matrix requires the User to contact the Company within the Warranty Period and to avoid third-party repairs prior to inspection. 

   5. The User must make the Device available for inspection as instructed by the Company (doorstep revisit and/or workshop inspection). 

6. What We Will Do 

   1. All warranty claims are subject to inspection to confirm (a) the existence of the defect; (b) that the defect relates to the covered Part/workmanship; and (c) that no exclusion/void condition applies. 

   2. If, during the Warranty Period, the User experiences a defect in the covered part or workmanship and the claim is validated, the Company’s sole obligation, and the User’s exclusive remedy, shall be (at the Company’s option) to: (a) repair the defective part; or (b) replace the defective part; or (c) re-perform the relevant Services, without any additional charge. 

   3. Target timelines: Upon the Company confirming, in writing (including by WhatsApp/SMS/email), that a warranty claim has been accepted, the Company shall use reasonable commercial efforts to initiate the resolution process (including scheduling a doorstep revisit and/or arranging pickup, as applicable) within 24 (twenty-four) hours of such confirmation. Provided that, where the Company is unable to do so within the aforesaid period due to factors reasonably beyond its control or operational constraints (including, without limitation, customer unavailability, location/access constraints, safety considerations, part availability, technical complexity requiring workshop diagnosis, or force majeure events), the Company may take additional time and shall, as soon as reasonably practicable, notify the customer of the revised expected timeline.

   4. Where the Warranty Matrix indicates “no fix, no fee” for specific assessment/workshop cases, the same shall apply. 

7. Fees, Inspections, and Access 

   1. The User shall provide reasonable access to the Device for diagnosis/testing, including at the doorstep or at a workshop, as the Company may determine. 

   2. If inspection indicates that the issue is not covered (including due to exclusions/void conditions), the Company may offer a paid repair/solution, subject to the User’s approval. 

   3. The Warranty Matrix indicates logistics such as free pickup and return for workshop-based repairs. 

   4. For certain categories (for example, network/board-level), the Warranty Matrix may prescribe diagnostic checks (such as IMEI verification) as part of processing the claim. 

8. Data, Privacy, and Device Condition 

   1. Before submitting the Device for any Services, the User shall: (a) back up all data; (b) remove SIM/memory cards/covers/accessories not required; and (c) disable security/tracking features that prevent diagnostics/testing or provide temporary access codes as reasonably required. 

   2. The User acknowledges that performance of Services may involve access to or handling of data stored on the Device, and the Company does not guarantee that data/software/configurations will be preserved or recoverable after Services, except where loss arises due to the Company’s wilful misconduct.

   3. The Warranty Matrix provides for a photographic record of device condition before and during repair. 

9. Limitations 

   1. To the extent permitted by applicable law, the Company shall not be liable for any indirect, special, punitive, exemplary, speculative or consequential damages, including loss of use, loss of data, business interruption, or loss of profits. 

   2. Subject to applicable laws and except in cases of death or personal injury caused by the Company’s negligence or wilful misconduct, the Company’s aggregate liability for all claims connected with a specific service shall not exceed the total fees (excluding taxes) actually paid for the specific Services giving rise to the claim. 

   3. Nothing in this Policy limits statutory rights or remedies available to a consumer under applicable law, including the right to approach the appropriate consumer dispute redressal commission. 

10. Transferability 

The Warranty is non-transferable and applies only to the original customer (i.e., the person named on the Proof of Service). 

11. Changes to This Policy

    1. The Company may amend or update this Policy from time to time. The version and effective date will be updated on publication. 

    2. Order of precedence. In case of any inconsistency between (a) the Terms & Conditions, (b) this Policy, and (c) the Warranty Matrix / Proof of Service, the documents shall be read harmoniously; however, coverage specifics (periods, inclusions, exclusions and repair-wise conditions) shall be governed by the Warranty Matrix/Proof of Service, and the Terms & Conditions shall continue to apply to limitations, user obligations and liability allocation. 

12. Contact Information

For warranty claims and support: 

WhatsApp: +91 9821973355

Email: support@withinstafix.com

Phone: +91 9821973355